Upward Spiral has set up a new distribution partnership with Graphix Supply World (GSW) after recognising a need for better technical service in the Eastern Cape.
John Forbes, MD of Upward Spiral said, ‘I recognised there was an opportunity that existed in the Eastern Cape and that there was a serious need for better technical and after sales back-up service that is locally based, including delivery of inks and media. Customers have to fly in engineers from Gauteng, Cape Town and Durban carrying a major expense to have their machines serviced or repaired and often resulting in downtime and loss of production costs and much more.
Forbes said that they embarked on finding a large format digital solutions partner to add to the Upward Spiral range to offer better technical support and services to their customers within the Eastern Cape.
‘Upward Spiral has a total dedication, commitment and focus on being Mimaki’s and GSW’s distributor and our customers will experience an excellent standard of technical service and after sales service,’ said Robert Franco, Managing Director of GSW.
‘At Upward Spiral we will commit to under two hours response time in Port Elizabeth (NMMM area) and East London (Buffalo City) and next day (if not mostly same day if the call is logged before 11h00) for outlying areas,’ said Forbes.
Upward Spiral is a one stop solutions provider of the following:
• Solutions for all the best brands like Mimaki, Primera, Fujicolor and Esko Kongsberg.
• All the finishing solutions such as laminators and liquid.
• Coaters, cutters, trimmers, routers, laser cutters etc.
• Excellent inks, including plug and play generic ink, from Bordeaux.
• UV flatbeds.
• Desktop UV.
• Print and cut all in one.
• T-shirt printers.
• Label printers, etc.