Tag: Service Quality Institute
Making Empowered Decisions
John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...
A Step-By-Step Guide To Creating Service Culture
John Tschohl of the Service Quality Institute outlines six steps to creating a service culture, and discusses five critical elements for excellent service.
Most companies...
Service Recovery Is Key
According to John Tschohl of the Service Quality Institute, when things do go wrong, it is how you recover and delight the customer that...
Five Great Truths About Quality Service
Why is loyalty so important? According to global management consulting firm, Bain and Co., repeat customers spend 67% more than new customers. This is due...
Highly Professional Service Strategies Add More To Your Bottom Line Results
John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and...
Exceptional Service Is Built On A Customer Approach
According to John Tschohl, President and Founder of the Service Quality Institute, there are only a handful of firms that really provide awesome customer...
Roll Up Your Sleeves And Become Relevant To Your Customers
President and founder of the Service Quality Institute John Tschohl says you’re not going to succeed through manufacturing, distribution or information power — those...
Are You Worth More Than 6-12 Minutes Of Training Every Six Months?
According to John Tschohl, president and founder of the Service Quality Institute, a long-term research project commissioned by Middlesex University for Work Based Learning found that...