Tag: Service Quality Institute

Five Great Truths About Quality Service

Why is loyalty so important? According to global management consulting firm, Bain and Co., repeat customers spend 67% more than new customers. This is due...

Highly Professional Service Strategies Add More To Your Bottom Line Results

John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and...
Exceptional Service Is Built On Customer Approach

Exceptional Service Is Built On A Customer Approach

According to John Tschohl, President and Founder of the Service Quality Institute, there are only a handful of firms that really provide awesome customer...
Roll up your sleeves and become relevant to your customers. 

Roll Up Your Sleeves And Become Relevant To Your Customers 

President and founder of the Service Quality Institute John Tschohl says you’re not going to succeed through manufacturing, distribution or information power — those...
Are you worth more than 6-12 minutes of training every six months?

Are You Worth More Than 6-12 Minutes Of Training Every Six Months?

According to John Tschohl, president and founder of the Service Quality Institute, a long-term research project commissioned by Middlesex University for Work Based Learning found that...