Tag: John Tschohl
Service Recovery Is Key
According to John Tschohl of the Service Quality Institute, when things do go wrong, it is how you recover and delight the customer that...
Show Sincere Interest In Every Customer During A Crisis
According to John Tschohl of the Service Quality Institute, many people respond to a crisis by being overwhelmed by stress, which turns to fear....
Five Great Truths About Quality Service
Why is loyalty so important? According to global management consulting firm, Bain and Co., repeat customers spend 67% more than new customers. This is due...
A Competitive Advantage Goes To Leaders That Get It Right
John Tschohl of the Service Quality Institute discusses leadership using four people who went through personal and financial difficulties but kept on looking forward...
Service Recovery In Today’s Fast-Paced World
John Tschohl of the Service Quality Institute elaborates on the concept of service recovery, including acting quickly, taking responsibility and being empowered.
Not many companies...
Highly Professional Service Strategies Add More To Your Bottom Line Results
John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and...
If The Customer Wins, Your Organisation Wins
According to John Tschohl of the Service Quality Institute, when employees are empowered and given responsibility, they use their talents and skills to maximise...
Exceptional Service Is Built On A Customer Approach
According to John Tschohl, President and Founder of the Service Quality Institute, there are only a handful of firms that really provide awesome customer...
Success Is Staring You Right In The Face
President and founder of the Service Quality Institute John Tschohl says even the most successful companies are in constant competition for business. What sets...
Getting Lost Customers Back
President and founder of the Service Quality Institute John Tschohl says opportunities for service recovery are numerous. If you are close to the customer...