Tag: John Tschohl
Getting Lost Customers Back
President and founder of the Service Quality Institute John Tschohl says opportunities for service recovery are numerous. If you are close to the customer...
The Religion Of Empowerment At Disney
John Tschohl, president of Service Quality Institute, discusses Disney World’s reputation for exceptional customer service. Empowerment is a religion there. Employees are thoroughly trained and...
Are You Worth More Than 6-12 Minutes Of Training Every Six Months?
According to John Tschohl, president and founder of the Service Quality Institute, a long-term research project commissioned by Middlesex University for Work Based Learning found that...