Tag: John Tschohl
Empowered Employees Keep Your Customers Coming Back
John Tschohl, founder and president of the Service Quality Institute, says most company executives and managers think they are providing exceptional service to their...
Put Customers First To Ensure Business Success
Why do customers patronise one company over another? According to John Tschohl, founder and president of the Service Quality Institute, the answer is customer...
Navigating The Hiring Process
John Tschohl of the Service Quality Institute says hiring the right people and firing the wrong people are equally important. Whether it’s an athletic...
Being Relentless Will Forge The Path To Success
John Tschohl of the Service Quality Institute writes that people don’t become successful by accident. They set goals and work hard. They practice, study,...
Speed Helps Businesses To Attract And Retain Customers
John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors...
Eliminate The Roadblocks In Business
John Tschohl of the Service Quality Institute writes that you must do whatever you can to make it easier for customers to deal with...
Why Workplace Recognition Is Critical
John Tschohl of the Service Quality Institute says that fifty percent of responders in a Gallup Employee Engagement Survey of employees in the United...
Owning Your Mistakes Is A Critical Step In A Business’s Service Recovery
John Tschohl of the Service Quality Institute writes that owning your mistakes is a critical step in service recovery, and service recovery is critical...
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Implementing A Customer Service Strategy
According to John Tschohl of the Service Quality Institute, if you want to drive your business to great heights, you must have a service...