Tag: customers

Features Of A Relentless Service Culture Plan

Features Of A Relentless Service Culture Plan

John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan. One of the major weaknesses of most...
The Upside To Customer Complaints

The Upside To Customer Complaints

According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
The Values Of Employee Empowerment

The Values Of Employee Empowerment

According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and...
STAHLS’ Enhances eCommerce Platform Designed For Heat Printers

STAHLS’ Enhances E-commerce Platform Designed For Heat Printers

STAHLS’ made some recent enhancements to the platform Spirit Sale™, which include a robust design centre and integrated apparel catalogues from SanMar, AlphaBroder and...
Evaluating Digital Menu Boards

Evaluating Digital Menu Boards

According to Elizabeth Riggio from MustHaveMenus, as digital menu boards become more widely used, you may be wondering if digital menus are right for...
Making Empowered Decisions

Making Empowered Decisions

John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...

A Competitive Advantage Goes To Leaders That Get It Right

John Tschohl of the Service Quality Institute discusses leadership using four people who went through personal and financial difficulties but kept on looking forward...
Success Is Staring You Right In The Face.

Success Is Staring You Right In The Face

President and founder of the Service Quality Institute John Tschohl says even the most successful companies are in constant competition for business. What sets...