Tag: service culture
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...
A Step-By-Step Guide To Creating Service Culture
John Tschohl of the Service Quality Institute outlines six steps to creating a service culture, and discusses five critical elements for excellent service.
Most companies...