Tag: John Tschohl
The Religion Of Empowerment At Disney
John Tschohl, president of Service Quality Institute, discusses Disney World’s reputation for exceptional customer service. Empowerment is a religion there. Employees are thoroughly trained and...
Are You Worth More Than 6-12 Minutes Of Training Every Six Months?
According to John Tschohl, president and founder of the Service Quality Institute, a long-term research project commissioned by Middlesex University for Work Based Learning found that...