Tag: John Tschohl
Assess And Critique Your Employees On A Regular Basis
According to John Tschohl from the Service Quality Institute, an important part of coaching includes reviewing your employees’ performance.
In order to do this, you...
The Values Of Employee Empowerment
According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and...
Steps To Effectively Handle Angry Customers
Customers’ patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
Nine Ways A Company Can Maintain Staff Morale
John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones.
Train them
Give your employees...
Speed Is A Critical Element Of Customer Service
John Tschohl, president and founder of the Service Quality Institute, writes that speed matters, and there are several reasons for that. We live in...
Create An Ideal Service Culture In Nine Steps
In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Sustaining Performance And Offering Great Customer Service During A Crisis
John Tschohl of the Service Quality Institute says that many people respond to a crisis by being overwhelmed by stress, which turns to fear....
A Step-By-Step Guide To Creating Service Culture
John Tschohl of the Service Quality Institute outlines six steps to creating a service culture, and discusses five critical elements for excellent service.
Most companies...
Service Recovery Is Key
According to John Tschohl of the Service Quality Institute, when things do go wrong, it is how you recover and delight the customer that...
Show Sincere Interest In Every Customer During A Crisis
According to John Tschohl of the Service Quality Institute, many people respond to a crisis by being overwhelmed by stress, which turns to fear....