Tag: empowerment
Change 1 Woman Celebrates Growth In 2025
In South Africa, women make up 51.1% of the population and are often the backbone of their families. Statistics South Africa indicated that South...
Empowered Employees Keep Your Customers Coming Back
John Tschohl, founder and president of the Service Quality Institute, says most company executives and managers think they are providing exceptional service to their...
Steps To Effectively Handle Angry Customers
Customers’ patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
Making Empowered Decisions
John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...