Tag: customer service
If The Customer Wins, Your Organisation Wins
According to John Tschohl of the Service Quality Institute, when employees are empowered and given responsibility, they use their talents and skills to maximise...
Exceptional Service Is Built On A Customer Approach
According to John Tschohl, President and Founder of the Service Quality Institute, there are only a handful of firms that really provide awesome customer...
SAi Discusses How Signmakers Can Expand Their Service Offering
Bobby Fosson, channel sales manager at SAi, looks at how having the right software can help achieve customer satisfaction and retention efficiently and painlessly,...
Getting Lost Customers Back
President and founder of the Service Quality Institute John Tschohl says opportunities for service recovery are numerous. If you are close to the customer...