Tag: customer service
Exceptional Service Is Built On A Customer Approach
According to John Tschohl, President and Founder of the Service Quality Institute, there are only a handful of firms that really provide awesome customer...
SAi Discusses How Signmakers Can Expand Their Service Offering
Bobby Fosson, channel sales manager at SAi, looks at how having the right software can help achieve customer satisfaction and retention efficiently and painlessly,...
Getting Lost Customers Back
President and founder of the Service Quality Institute John Tschohl says opportunities for service recovery are numerous. If you are close to the customer...